Before starting my program I worked at Chessington World of Adventures for a season. This job was a massive help in building me before I began my program. It helped me get out a bit more and not take life too seriously. I learnt to work with people I didn’t get along with socially and it taught me what it’s like to work hard for days on end.
I wasn’t looking to go out every week on my program but the times I did, I had a great time because of the people I was with (and the 90s hits tearing up the dancefloor). It was only then I realised just how silly I had been and how much of my ‘intimidation’ was really my imagination running wild.
I hadn’t really taken the time to think about the kind of cast member I wanted to be before arriving on the program. I hadn’t thought about how I’d look to overcome challenges or just how hard I’d have to work. I was too busy thinking of all the stuff I’d like to do on my days off in Disney (raise your hand if you’re guilty of this). You spend about 25% of your week at work, 35% sleeping, 10% on modes of transport and 30% with time to eat, drink and be merry. Work takes up a pretty big slice of your active week so does deserve some thought before you start heading up the creek without a paddle.
It’s because of this you need to take a moment to remind yourself where you are and what potential you have to make or break a guest’s experience. In the Rose & Crown there’s a permanent cast member called Janet. Janet’s role is the assignor, the person that keeps guests moving through the restaurant, maximising the number of guests coming through, coordinating the seating plan and ensuring guests are seated as soon as possible etc. Janet once said something to me that has stuck with me ever since.
Have a magical day!
31 Days to Go! - ONE MONTH!